Shipping & Collect

Please ensure you understand our service process before placing any order. / Pastikan anda faham tentang servis proses kami sebelum membuat pesanan.

Deanna Creation deliver your wedding favour and event doorgift to Malaysia, Singapore, Brunei and Global.

Our delivery rate is vary according to quantity and type of set and is not inclusive of any tax goods and services implemented for imported goods of receiver location. / Kadar penghantaran kami berbeza mengikut kuantiti dan jenis set dan tidak termasuk sebarang barangan dan perkhidmatan cukai yang dilaksanakan untuk barangan import dari lokasi penerima.

Deanna Creations will be using reliable courier delivery service. / Deanna Creations akan menggunakan penghantaran kurier yang boleh dipercayai.

Flash Express

KEX

Teleport

SF Express

DHL

*Courier may change according to suitability of the order / Kurier mungkin berubah mengikut kesesuaian pesanan

*Any order consist of Hand sanitizer, Tasbih Digital and Scented Candle are not allowed to be shipped by DHL courier / Sebarang pesanan yang mengandungi 'Hand sanitizer' 'Tasbih Digital' dan 'Scented Candle' tidak dibenarkan menggunakan kurier DHL.

Courier Delivery

Slider / Drawer Box (small)
Set 1	Mini Sejadah + Hand Sanitizer Case Keychain*
Set 3	Face Towel + Hand Sanitizer Case Keychain*
Set 4	Mini Sejadah + Face Towel
Set 5	Mini Sejadah + Tasbih Digital
Set 9	Scented Candle* + Face Towel
Set 22	Mini Sejadah
Set 28	Pastel Sejadah Standard Size
Naima 1	Mini Sejadah + Kurma Ajwa
Safiya 1	Mini Sejadah + Kurma Safawi

Area	Courier Delivery*	Duration*
Semenanjung Malaysia	RM10 for / 10 set	1 to 3 working days
Sabah, Sarawak & Labuan	RM100 / 10 set	3 to 5 working days
Singapore	RM35 / 10 set	3 to 5 working days
Brunei / Indonesia / Thailand	RM100 / 10 set	5 to 7 working days

*Courier charges will be based on round up of the quantity order for every 40 set. Cas kurier akan di kira berdasarkan bundaran kuantiti pesanan pada setiap 40 set.

*The duration imposed does not include the other process timeline / Durasi yang di berikan tidak termasuk garis masa proses yg lain

*Any order consist of Hand sanitizer, Digital Tasbih and Scented Candle are not allowed to be shipped by DHL courier / Sebarang pesanan yang mengandungi 'Hand sanitizer' 'Digital Tasbih' dan 'Scented Candle' tidak dibenarkan menggunakan kurier DHL.

Slider Box (big)
Set 2	Standard Size Sejadah
Set 6	Standard Size Sejadah +Tasbih Digital
Set 7	Standard Size Sejadah + Hand Sanitizer Case Keychain*
Naima 2	Standard Size Sejadah + Kurma Naima
Safiya 2	Standard Size Sejadah + Kurma Safawi
	Standard Size Sejadah + Wasl Tasbih Digital
	Standard Size Sejadah + Rechargable Tasbih Digital

Area	Courier Delivery*	Duration*
Semenanjung Malaysia	RM10 for / 5set	1 to 3 working days
Sabah, Sarawak & Labuan	RM100 / 5set	3 to 5 working days
Singapore	RM35 / 5set	3 to 5 working days
Brunei / Indonesia / Thailand	RM100 / 5set	5 to 7 working days

*Courier charges will be based on round up of the quantity order for every 24 set. Cas kurier akan di kira berdasarkan bundaran kuantiti pesanan pada setiap 24 set.

*The duration imposed does not include the other process timeline / Durasi yang di berikan tidak termasuk garis masa proses yg lain.

*Any order consist of Hand sanitizer, Tasbih Digital and Scented Candle are not allowed to be shipped by DHL courier / Sebarang pesanan yang mengandungi 'Hand sanitizer' 'Tasbih Digital' dan 'Scented Candle' tidak dibenarkan menggunakan kurier DHL.

Handle Box (Unfold Only - Self Assembling Required)
Set 15	Mini Sejadah Random
Set 18	Pastel Sejadah
Set 21	Mini Sejadah Raudah
Set 29	Face Towel + Hand Sanitizer Case Keychain
Set 30	Sejadah Standard Size (Random)
Set 23	Mini Sejadah + Sleeve*
Set 24	Pastel Sejadah + Sleeve*
Area	Unfold Handle Box*
Semenanjung Malaysia	RM50 / 100set
Sabah & Sarawak	RM400 / 100set
Singapore	RM140 / 100set
Brunei / Indonesia / Thailand	RM400 / 100set

*Unfold box need to be reassambles by customers on their own under their own risk / Box belum lipat perlu di satukan semula oleh pelanggan sendiri di bawah risiko mereka sendiri

*Courier charges will be based on round up of the quantity order for every 24 set while for unfold box courier based on round up quantity for every 100set. / Cas kurier akan di kira berdasarkan bundaran kuantiti pesanan pada setiap 24 set dan untuk kurier kotak terbentang berdasarkan bundaran kuantiti pesanan pada setiap 100set

Self Collect

Studio HQ Kelana Jaya
No Charges
JB Hub collection point*
Drawer Box (small)	Drawer Box (big)
RM25 / 10 set	RM25 / 12set
For JB hub collection point, we encourage to contact us via WhatsApp application as we require to fill in the self collect rate for you. / Untuk point pengambilan JB Hub, kami menyarankan agar hubungi kami melalui Aplikasi WhatsApp kerana kami perlu mengisi kadar harga 'self collect' anda.*

Lalamove

Lalamove service only available for Klang Valley area (include with payment charges and handling charges) Provide us with full address details to quote the lalamove charges.

Servis lalamove hanya untuk Klang Valley area (include dengan cas bayaran dan cas pengendalian) Sediakan butiran alamat penuh untuk kami sediakan sebut harga cas bayaran lalamove.

How do we shipped your order?

Courier	Wrapping and corrugated carton box to secure the shipment during transit. Penghantaran kurier termasuk dengan pembungkusan dan kotak karton untuk keselamatan sewaktu pengangkutan.
JB Hub	Corrugated carton box during transit, may not include any wrapping for courier. This include with storage facilities (up to 14-days only) Extra charges will be imply for any delay in self collect date. Kotak karton untuk keselamatan sewaktu pengangkutan, mungkin tidak termasuk dengan pembungkusan untuk kurier. Cas termasuk fasiliti penyimpanan (sehingga 14-hari sahaja. Cas tambahan akan dikenakan untuk sebarang kelewatan daripada tarikh self collect).
Studio HQ	Include corrugated carton box or plastic packaging (depending situation). Any additional request for wrapping for shipping purposes will require additional charges borne by customer. (Add on manually) Untuk studio HQ self collect dan perkhidmatan lalamove, hanya disertakan bersama kotak karton atau plastik pembungkusan (bergantung kepada situasi). Sebarang permintaan tambahan untuk servis balut perlu di tanggung oleh pembeli. (Tambah secara manual) Please consult with our team for wrapping payment / Sila berunding dengan pasukan kami untuk bayaran pembungkusan.
Lalamove

Please note that we will be separating your order into multiple corrugated carton boxes depending on the quantity of your order. You may receive multiple packages and tracking number from the same order.

Kami akan memisahkan pesanan dalam beberapa jumlah kotak karton bergantung kepada kuantiti pesanan anda. Anda mungkin akan menerima beberapa jumlah kotak dan nombor jejak dari pesanan yang sama.

I need Help!

WhatsApp Support

Disclaimer:

Any damage, lost, misconduct during transit cause by courier will not be under our responsibilities. However we will try our best to help claims process by customers for any damage and lost shipment. / Sebarang kerosakan, kehilangan, salah laku semasa transit disebabkan oleh kurier tidak akan menjadi tanggungjawab kami. Walau bagaimanapun kami akan cuba sedaya upaya untuk membantu proses tuntutan oleh pelanggan untuk sebarang kerosakan dan kehilangan penghantaran.
Wrongful address information on any order invoice that require additional payment for redirect of shipping will be borne by customer (Please make sure to check your invoice) / Maklumat alamat yang salah pada sebarang invois pesanan yang memerlukan bayaran tambahan untuk ubah hala penghantaran akan ditanggung oleh pelanggan (Sila pastikan anda menyemak invois anda)
Self collect customers are responsible to provide a sufficient and suitable transportation during self collect. Please consult with our customer support representative. / Pelanggan self collect bertanggungjawab menyediakan pengangkutan yang mencukupi dan sesuai semasa self collect. Sila berunding dengan wakil sokongan pelanggan kami.