Terms & Condition
| Payment Terms | Urgent Order: We encourage 100% Full Payment to ensure your order is process and prioritise to your delivery or self collect date (due date) / Kami galakkan Bayaran Penuh untuk memastikan pesanan di proses dan di utamakan mengikut tarikh penghantaran dan 'self collect'.
Additional RM1 up to RM3 for each unit as an urgent order fees / Penambahan RM1 sehingga RM3 pada setiap unit sebagai yuran pesanan segera. |
| Normal Order: We also allow 60% Deposit Payment from total and 40% Balance Payment made 7 days prior to your delivery or self collect date (due date) / Kami juga membenarkan 60% Bayaran Deposit daripada jumlah dan 40% baki bayaran dibuat 7 hari sebelum tarikh penghantaran dan 'self collect'
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| Refund: Our product are customise to made order. All payments made to Deanna Creations are not refundable meaning no cancellation are allowed, unless stated otherwise. / Produk kami disesuaikan mengikut tempahan yang dibuat. Semua jenis bayaran kepada Deanna Creations adalah tidak boleh dikembalikan, bermakna tiada pembatalan di benarkan, melainkan dinyatakan sebaliknya. Cancellation: No cancellations are allowed. Customer will received the order as per paid amount. / Tiada pembatalan dibenarkan. Pelanggan akan menerima pesanan mengikut jumlah yang dibayar. | |
| Payment Delay: Delay payment may affect delivery and self collect date. / Kelewatan pembayaran boleh menjejaskan tarikh penghantaran dan 'self collect'
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| Order Type
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Normal Order: Order is expected to be ready for delivery/pick up after more than 2 months from the confirmed order date. / Pesanan dijangka siap untuk penghantaran selepas lebih 2 bulan dari tarikh pesanan di lakukan.
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| Urgent & Super Urgent Order: Order is expected to be ready for delivery/pick up in less than 2 months from the confirmed order date.
Note: Additional RM1 up to RM3 per unit as urgent order fees to every urgent order Prepartion Time: Only start after booking is made with payment.
*Does not include slot date availability and courier time. Urgent dan Super Urgent Order: Pesanan dijangka siap untuk penghantaran dalam masa kurang 2 bulan dari tarikh pesanan di lakukan. Nota: Tambahan RM1 sehingga RM3 per unit sebagai bayaran 'urgent order' ke atas setiap 'urgent order' Masa Persediaan: Hanya bermula selepas tempahan di buat bersama bayaran.
*Tak termasuk slot tarikh yg sedia ada dan masa kurier.
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| Same Day Delivery: Only available for Klang Valley area with different price rate. Order need to be confirmed with payment before 11 AM to ensure the same day delivery can be done. (During Business Hours) Confirmed order and design after 11 AM will be deliver on the next day instead. / Hanya tersedia untuk kawasan Lembah Klang dengan kadar harga yg berbeza. Pesanan perlu disahkan bersama bayaran sebelum 11 Pagi untuk memastikan penghantaran pada hari yang sama dapat dilakukan. (Sewaktu Waktu Bekerja) Pengesahan bersama bayaran selepas 11 Pagi akan di hantar pada hari seterusnya.
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Shipping / Self Collect
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1. Our delivery rate and self collection charges are vary according to quantity and type of set and is not inclusive of any tax goods and services implemented for imported goods of receiver location. Please ensure that you check the latest Tax & Goods Rules implementation at said location. / Kadar penghantaran kami berbeza mengikut kuantiti dan jenis set dan tidak termasuk sebarang barangan dan perkhidmatan cukai yang dilaksanakan untuk barangan import dari lokasi penerima. Sila pastikan anda menyemak pelaksanaan Peraturan Cukai & Barangan terkini di lokasi tersebut.
2. Courier service may change according to suitability of the order and will not be informed to customer to avoid delay in arrangements / Servis kurier mungkin berubah mengikut kesesuaian pesanan dan tidak akan dimaklumkan kepada pelanggan untuk mengelakkan kelewatan dalam urusan 3. The duration imposed doesn't include the other process timeline and only based on courier service capabilities and previous experience / Durasi yang diberikan tidak termasuk garis masa proses yg lain dan bergantung kepada kemampuan servis kurier dan pengalaman sebelum ini. 4. Any request for shipping with unfold box need to be reassambles by customers and will be under their own risk / Sebarang permintaan untuk penghantaran dengan kotak terbentang perlu disatukan semula oleh pelanggan dan akan berada di bawah risiko sendiri 5. Please note that we will be separating your order into multiple corrugated carton boxes depending on the quantity of your order. You may receive multiple packages and tracking number from the same order. / Kami akan memisahkan pesanan dalam beberapa jumlah kotak karton bergantung kepada kuantiti pesanan anda. Anda mungkin akan menerima beberapa jumlah kotak dan nombor jejak dari pesanan yang sama 6. Any damage, lost, misconduct during transit cause by courier will not be under our responsibilities. However we will try our best to help claims process by customers for any damage and lost shipment. / Sebarang kerosakan, kehilangan, salah laku semasa transit disebabkan oleh kurier tidak akan menjadi tanggungjawab kami. Walau bagaimanapun kami akan cuba sedaya upaya untuk membantu proses tuntutan oleh pelanggan untuk sebarang kerosakan dan kehilangan penghantaran 7. Wrongful address information on any order invoice that require additional payment for redirect of shipping will be borne by customer (Please make sure to check your invoice) / Maklumat alamat yang salah pada sebarang invois pesanan yang memerlukan bayaran tambahan untuk ubah hala penghantaran akan ditanggung oleh pelanggan (Sila pastikan anda menyemak invois anda) 8. Self collect customers are responsible to provide a sufficient and suitable transportation during self collect. Please consult with our customer support representative. / Pelanggan pengambilan sendiri bertanggungjawab menyediakan pengangkutan yang mencukupi dan sesuai semasa self collect. Sila berunding dengan wakil sokongan pelanggan kami. 9. Self collect service include plastic packaging or carton box depending on suitability. Any additional request for wrapping will require additional charges borne by customer. (Add on manually) / Untuk studio HQ khidmat pengambilan sendiri dan perkhidmatan lalamove, hanya disertakan bersama bungkusan plastik atau kotak karton bergantung kepada sesuai. Sebarang permintaan tambahan untuk servis balut perlu di tanggung oleh pembeli. (Tambah secara manual) |
| Important | Once doorgifts are finished end product. Which means, the doorgift comes folded, glued and no further process required. Any additional request by customers will be borne by customers. / Setelah berkat siap sebagai produk akhir. Ini bermaksud, berkat datang berlipat, bergam dan tiada proses selanjutnya diperlukan. Sebarang permintaan tambahan dari pelanggan akan di tanggung oleh pelanggan.
ALL PRODUCT pattern and colors are selected randomly with NO color matching or color selections available. Any special requests will incur an additional fee / Semua corak dan warna produk dipilih secara rawak TIADA padanan warna atau pilihan warna tersedia. Sebarang permintaan khas akan dikenakan dengan bayaran tambahan. All order will be processed accordingly to the invoice. Please make sure you are ordering the desired quantity and the invoice are according to your request / Semua pesanan akan di proses mengikut invois. Sila pastikan anda memesan kuantiti yang dikehendaki dan invois adalah mengikut permintaan anda Sale or promotion item should be purchase during sale or promotional timeline. No adjustment of quantity can be made. Any additional quantity will follow the price of the product during the add on period. / Item jualan atau promosi hendaklah dibeli semasa jualan atau garis masa promosi. Tiada pelarasan kuantiti boleh dibuat. Sebarang kuantiti tambahan akan mengikut harga produk semasa tempoh tambahan. We do not allow any last minute change, any change are depending upon availability and situation. Deanna Creations hold the rights to reject any changes on the invoice. Please consult with our customer sales and support representative regarding any changes on the product type, additional quantity, box color, and card design. / Kami tidak membenarkan sebarang penukaran pada saat akhir, sebarang perubahan bergantung kepada 'availability' dan keadaan. Deanna Creations memegang hak untuk menolak sebarang perubahan pada invois. Sila rujuk kepada wakil jualan dan sokongan pelanggan kami berkenaan sebarang perubahan pada jenis produk, penambahan jumlah, warna kotak dan kad 'design'. Any change/replacement in quantity, and product type may result in additional charges according to the prices of the item during the time of change. / Sebarang perubahan/penggantian pada kuantiti, dan jenis produk boleh menyebabkan caj tambahan mengikut harga item semasa perubahan. Any changes on the ready date (earlier delivery or self collect) must be informed minimum 2 months prior to ready date to avoid additional surcharge RM1 to RM3 for each unit. / Sebarang perubahan pada tarikh siap (penghantaran awal atau 'self collect') perlu di maklumkan sekurang-kurangnya 2 bulan sebelum tarikh siap untuk mengelakkan surcaj tambahan RM1 sehingga RM3 setiap unit. Ready date, delivery date, self collect date and delivery method will be provided in the invoice upon booking confirmation. / Tarikh siap, tarikh penghantaran, tarikh 'self collect' dan kaedah penghantaran akan disediakan di dalam invois semasa pengesahan tempahan. Person in charge at Deanna Creations will be in contact with the customer prior to the date. / Orang yang bertanggungjawab di Deanna Creations akan berhubung dengan pelanggan sebelum tarikh tersebut. Any changes of the delivery method or recipient address must be informed minimum 14 working days from the provided date on the invoice to avoid delay. / Sebarang perubahan pada kaedah penghantaran atau alamat penerima mesti di maklumkan sekurang-kurangnya 14 hari bekerja yg di sediakan pada invois untuk mengelakkan kelewatan. |
| Delay | We only store any order for up to 14 working days from delivery or self collect date. Any delay will result to extra charges incur to customer. / Kami hanya menyimpan sebarang pesanan sehingga 14 hari bekerja dari tarikh penghantaran atau pengambilan sendiri. Kami hanya menyimpan sebarang pesanan Sebarang kelewatan akan menyebabkan caj tambahan dikenakan kepada pelanggan.
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| Warranty | Only covers manufacture defects, effective upon receiving of the order. For courier shipping we will refer the status of the tracking number. / Hanya meliputi kecacatan pembuatan, berkuat kuasa selepas penerimaan pesanan. All order delivered consider as 'received in good conditions' if no issues reported within the warranty period. / Semua pesanan yang di hantar di anggap sebagai di terima dalam keadaan baik jika tiada isu dilaporkan dalam tempoh warranty. Normal order: cover 7 days warranty Urgent order: cover 2 days warranty Refer order type above to identify the order is consider Normal or Urgent. / Rujuk jenis pesanan di atas untuk mengenal pasti pesanan itu dianggap 'Normal' atau 'Urgent'. |
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Deanna Creations reserves the right to use any photographs taken, end product or publish any design artworks online without giving prior notification or any reasons thereof. / Deanna Creations berhak untuk menggunakan mana-mana gambar yang diambil, produk akhir atau menerbitkan mana-mana karya seni reka bentuk dalam talian tanpa memberi pemberitahuan terlebih dahulu atau sebarang sebab daripadanya
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DESIGN CARD AND WAX SEAL T&C
Design can only be selected from our ready design template available. 1. Wording on the design template can be change according to your event. Company logo can be added into the design card without any additional charges.
3. We do not provide any service to create any custom design from scratch.
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Reach our Person in charge during Business Hours:
Monday to Friday (9 AM to 5 PM) Except during Public Holiday
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Customer Sales & Support Representative
Ms Jiha +6016 950 7754 |
Customer Logistic & After Sales
Mr Arieff +6016 359 7754 |
Deanna Creations hold the rights to make any changes on the terms & condition page when required.
(Terms & condition updated 22/1/2024 , 14:20)